Shipping & Returns

All  orders placed before 4.00pm for the UK mainland will be dispatched the same working day except for weekends and bank holidays. Orders placed after 4pm for UK mainland or during weekends and bank holidays will be dispatched the following working day. 
For UK mainland we also offer a Saturday delivery option, this is available during the checkout process for items to be dispatched on a Friday, orders placed before 12.00pm.

The couriers that Intergas Store uses are Royal Mail, DPD and UPS. These may require a signature upon delivery thus ensuring that you always count on a fast, efficient and reliable delivery of your goods ordered from us. 
 

Boilers, Flues and Fixing Jigs are not included in our Free delivery offer and not available for the Express Saturday deliveries.

Please note that these deliveries are for UK mainland & remote areas only. This is not guaranteed next working day delivery.

Unfortunately this decision is made by the courier companies and it is beyond our control. In remote areas of the UK delivery may take up to 2-3 working days. 

For Northern Ireland we operate a 2 day delivery service.

We want you to be able to shop with confidence at Intergas Store and we are also aware that sometimes mistakes can happen. In case something goes wrong with your order we will make every effort to resolve the  matter as quickly and smoothly as it is possible. 

RETURNS POLICY

In case you wish to return an items purchased from Intergas Store please email for a returns number.

Credit or refund for returned goods can only be issued if the following conditions are met:

• Intergas Store have been contacted and agreed to issue credit or refund before goods were sent back.
• RMA number has been issued by the Intergas Store - Returns Department.
• Products are returned within 14 days from the date of receiving.
• Original manufacturer’s packaging is in tact.
• The items are in resell able condition.
• To contact the Returns Department, please email us sales@intergasstore.co.uk .

If  order and invoice numbers (as on the original dispatch note) are not  quoted the credit will be based upon the lowest sales price. 
Please note, customers are liable for any return postage and insurance costs. 

This  Returns Policy excludes Printed Circuit Boards (PCBs), non-catalog  products, specially ordered items and specially manufactured products. 

All  products are returned to Intergas Store at cost to the Customer  and at the Customers risk. Intergas Store accepts no  responsibility for any loss of or damage. 
It is recommended that an appropriate level of insurance cover must be obtained for the delivery process. 
Products  to be returned to Intergas Store should be adequately packed with  no postage labels attached to manufactures packaging. 
The package  should be adequately packed and dispatched; freight prepaid and clearly  labelled with the RMA label and returns address:

• Intergas Store Returns Department
• Unit 12, Crossfield Units
• Stubbins Lane
• Claughton-on-Brock
• Preston
• PR3 0PW

Any returned items received without a valid RMA number will NOT be processed. 
Identification  of the correct part required is the sole responsibility of the  customer. 

Although every effort is made to ensure the accuracy of the information contained in this website, Intergas Store takes no responsibility for any errors. 

All products fitted to any Gas  Appliance within the United Kingdom should be fitted by a competent  person who is a member of an organization that monitors the safe working  of Gas Installers e.g. the engineer should be on the Gas Safe Register.  You may be asked to provide us with the installer’s Gas Safe number  (England & Wales) or the equivalent (Scotland, N Ireland), failure  to do this may result in no credit being given.